QUALITY ASSURANCE

VXI prides itself on delivery quality service we believe that quality is the primary core value in all we do, because quality work is the foundation upon which every other aspect of our business and your customer’s satisfaction is built.

VXI relies on a Six-Sigma like “Wheel Of Quality” through which each element of our business is driven. As illustrated, Quality is the engine at the hub of key depart- ment performance, each area being driven forward to higher performance by the calibrations coming out of our QA department. This ensures our clients will have the best we can offer, and that customer satisfaction is always tracked, measured, and incentives applied to raise the bar in a continual cycle./p>

VXI is proud of our proprietary VisionLogsystem, which records 100% of all calls and has a wide variety of features, including screenshots of agent computers. We use this system in all programs, and our clients have applauded its functionality, cost effectiveness, positive ROI, and ease of implementation. VisionLog easily rivals and surpasses many off the shelf solutions, for a fraction of the cost.

VXI’s VisionQAsystem takers quality assurance work to the next level. Designed after years of careful research and analysis of key quality metrics and KPIs, the VisionQA system allows you to track individual reps on their quality per day, week, month, or even year, and it allows you to manage how your agents are coached by their supervisors. Fully customizable, web-based and weighted per your specifications, VisionQA is a tool every client longs to have, but only will find at VXI Global solutions.