About Us. EXECUTIVE LEADERSHIP
Results and Relationships
Eva Wang, CEO
Eva Wang is the CEO and guiding visionary of VXI Global Solutions, LLC Since co-founding the company in 1998, under her stewardship VXI has grown globally to include 18 contact centers in the USA, Asia and Latin America, and to over 15,000 employees worldwide. A graduate of the University of Nanjing, Ms. Wang is often invited to speak around the country about her experiences as an American Success story.
David Zhou, COO
Mr. Zhou, a co-founder of VXI Global Solutions, LLC, is responsible for operations, strategic planning, and business development. As COO of VXI Mr. Zhou has helped to grow the company to more than 15,000 employees, with an international presence in United States, Asia and Latin America.
Steven Wang, CFO
Mr. Wang VXI’s Chief Financial Officer, co-founded VXI Global Solutions, LLC, with Eva Wang (VXI CEO) and David Zhou (VXI COO). Currently Mr. Wang is responsible for the financial well-being of VXI, covering more than 15,000 employees among the contact centers in United States, Asia and Latin America. Mr. Wang, a graduate of University of California, Irvine, is fluent in Chinese Mandarin, and works his time in the offices of USA, Manila, Philippines and Shanghai, China.
Charlie Liu, Country Manager, China
Dr. Liu joined VXI Global Solutions, LLC in early 2001 and established VXI’s China operation, VXI Enterprise Management, Ltd (“VXI China”). He has been managing the China operation, which includes four call centers and one software development team in Shanghai, Guangzhou, and Chengdu. Prior to VXI, in 1998, Dr. Liu co-founded KillerBiz, Inc. in San Jose, California. He served as VP of R&D and managed a software engineering team to develop and support a business-to-business e-commerce website until 2000. Dr. Liu has a Ph.d from the California Institute of Technology, and is a graduate of Beijing University. Between 1993 and 1998, as Vice President of R&D, Mr. Liu worked with International Communications Enterprise, a software consulting and development company registered in California. He was responsible for establishing and managing a software engineering team in both U.S. and China, and outsourcing software development.
Michael Xu, Vice President of Finance
Mr. Xu oversees VXI’s global finance, accounting, financial reporting, and procurement functions. Prior to joining VXI, Michael was a Senior Manager in Assurance and Business Advisory Services at PricewaterhouseCoopers (PwC). While at PwC, he managed and served multinational and large domestic corporations in both the publically traded and privately owned sectors across a vast array of industries. In addition, Michael also held several leadership positions at PwC ranging from sitting on the Board of the Southern California Manager Advisory Council, to lead PCS Campus Recruiting Champion, and Technical Accounting Trainer. Among his many accomplishments, he was also an appointed member of PwC’s prestigious Diamond Leadership Program. Michael graduated from the University of California, Los Angeles (UCLA) with a Bachelors Degree in Business Economics and a minor in Accounting. He is also a Certified Public Accountant (CPA) with an active CPA license, and is a member of the American Institute of Certified Public Accountants and California Society of CPAs.
Nick Covelli, Senior Vice President, Global Sales
Mr. Covelli is VXI’s Senior Vice President of Sales and Marketing. He served as a senior sales executive with AT&T for a number of years leading and supporting account teams dedicated to some of AT&T’s largest business clients. While at AT&T, he also served as National Sales Director for AT&T’s Contact Center Subsidiary, American Transtech, in Jacksonville, FL. Mr. Covelli has spent over ten years in the BPO industry, helping many clients to develop and launch programs to more effectively retain and grow their global market share. Mr. Covelli graduated from the University of Kansas, and completed Advanced International Management Studies at Northwestern University in Chicago.
Toby Parrish, Vice President of Operations
Before joining the VXI Global Solutions, LLC in 2008, Toby Parrish was a key leader in operations and internal support for the Walt Disney Company where he acted as Manager of End User Care. Mr. Parrish’s career in Management Leadership over last 20 years covers many Fortune 500 companies, ranging from entertainment giants to financial verticals. Mr. Parrish, a graduate of Moorpark College, has sold, designed and technically supported multiple Fortune 500 and other excellent small and medium sized companies, such as: eBay, PayPal, Lycos, Amazon, Check Free, Chase, Citi Bank, Wells Fargo, State Farm, AT & T Wireless, Sprint, American Express, Visa Discover, KPMG, American General, LCI, Qwest, Nextlink, BTG, Motorola, Telecom Communications, Excel Communication, USN Communications, American Red Cross, Hughes and US Telepro, Chrysler Financial and TD Waterhouse.
Dennis Yang, Vice President, Information Technology
Dennis Yang is responsible for VXI’s Global Solutions, LLC enterprise information systems and technology infrastructure. Under Mr. Yang’s guidance, the company has built a robust enterprise network throughout the world. He has led the VXI IT team through numerous successful launches of new clients and partnerships. Mr. Yang joined VXI in Sept. 2003 with years of experiences in the information technology field. Prior to joining VXI, Mr. Yang held several management positions in Telecommunications (Voice over IP Telephony & Fiber Optic network), Entertainment, E-Commerce, Enterprise Financial Software and Manufacturing Industries. Mr. Yang has a Bachelor’s degree in Business Administration, from San Francisco State University.
Albert Galarza, Vice President of Human Resources
Albert Galarza is responsible for creating and maintaining a high performance culture at VXI. By leveraging our Values of Excellence, Integrity and Teamwork, Mr. Galarza influences the organization to achieve its Mission Statement while providing employees an opportunity to grow professionally and personally. Prior to joining VXI, Mr. Galarza worked for several Fortune 500 companies holding both Global and Domestic leadership roles in various industries including BPO, Technology and Retail. Most recently Mr. Galarza was Vice President of Human Resources at SourceHOV where he was responsible for over 6000 employees in the U.S., Mexico and the Philippines. His career expertise include HR leadership roles with T-Mobile, Pier 1 Imports and Ross Stores. At T-Mobile Mr. Galarza served seven years where through significant contribution his career progressed from Regional Human Resources Manager to Sr. Director of Human Resources. At T-Mobile Mr. Galarza supported several lines of businesses including Retail Sales, Operations, B2B Sales, Customer CARE and Indirect Sales with annual revenues of $5 billion. While at Pier 1 Imports, he was responsible for the people function of one of the company’s highest volume territory which was composed of California, Nevada and Hawaii. At Ross Stores, Mr. Galarza grew his career over eight years from a middle management role in sales and operations to a senior role in Human Resources supporting over 150 big box retail stores in California, Nevada, Arizona and Hawaii. At Ross Stores he also held Human resources positions at the corporate office and distribution center. Mr. Galarza is a graduate from the University of San Francisco and is an active member of the Society for Human Resources Management (SHRM) where is currently certified as a Sr. Human Resources Professional.