About Us. EXECUTIVE LEADERSHIP
Results and Relationships
Eva Wang, CEO
Eva Wang is the CEO and guiding visionary of VXI Global Solutions, LLC Since co-founding the company in 1998, under her stewardship VXI has grown globally to include 18 contact centers in the USA, Asia and Latin America, and to over 15,000 employees worldwide. A graduate of the University of Nanjing, Ms. Wang is often invited to speak around the country about her experiences as an American Success story.
David Zhou, COO
Mr. Zhou, a co-founder of VXI Global Solutions, LLC, is responsible for operations, strategic planning, and business development. As COO of VXI Mr. Zhou has helped to grow the company to more than 15,000 employees, with an international presence in United States, Asia and Latin America.
Stephen Choi, CFO
Stephen Choi, CFO, VXI Global Solutions, LLC graduated Chinese University of Hong Kong with focus on Economics and IT. After graduation, he worked for HSBC (Hong Kong) which is now a global leading bank. As an IT officer in HSBC, he participated in the maintenance of the core system of the bank. He then joined a global pharmaceutical company (now Novartis) as Deputy Financial Controller. Stephen also spent 12 years in Schindler Lift with job rotation and responsibility in Finance, HR, Business Process, including the position as CFO of Schindler (China) and Project Director of Schindler (Asia Pacific Office).
Before joining VXI, he was the CEO and CFO of Sinorgchem Technology, a global leader in providing the rubber chemical to the biggest brand names in the tire industry, including Michelin, Bridgestone, Goodyear and Continental. As Global CFO of VXI, Stephen Choi is in charge of all finance issues of VXI, such as treasury, financial reporting, controlling, investor relationship, M&A. He also manages the R&D of IT product for operation as well as the ITO team in China.
Steven Wang, CAO
Mr. Wang VXI’s Chief Financial Officer, co-founded VXI Global Solutions, LLC, with Eva Wang (VXI CEO) and David Zhou (VXI COO). Currently Mr. Wang is responsible for the financial well-being of VXI, covering more than 15,000 employees among the contact centers in United States, Asia and Latin America. Mr. Wang, a graduate of University of California, Irvine, is fluent in Chinese Mandarin, and works his time in the offices of USA, Manila, Philippines and Shanghai, China.
Charlie Liu, Country Manager, China
Dr. Liu joined VXI Global Solutions, LLC in early 2001 and established VXI’s China operation, VXI Enterprise Management, Ltd (“VXI China”). He has been managing the China operation, which includes four call centers and one software development team in Shanghai, Guangzhou, and Chengdu. Prior to VXI, in 1998, Dr. Liu co-founded KillerBiz, Inc. in San Jose, California. He served as VP of R&D and managed a software engineering team to develop and support a business-to-business e-commerce website until 2000. Dr. Liu has a Ph.d from the California Institute of Technology, and is a graduate of Beijing University. Between 1993 and 1998, as Vice President of R&D, Mr. Liu worked with International Communications Enterprise, a software consulting and development company registered in California. He was responsible for establishing and managing a software engineering team in both U.S. and China, and outsourcing software development.
Michael Xu, Vice President of Finance
Mr. Xu oversees VXI’s global finance, accounting, financial reporting, and procurement functions. Prior to joining VXI, Michael was a Senior Manager in Assurance and Business Advisory Services at PricewaterhouseCoopers (PwC). While at PwC, he managed and served multinational and large domestic corporations in both the publically traded and privately owned sectors across a vast array of industries. In addition, Michael also held several leadership positions at PwC ranging from sitting on the Board of the Southern California Manager Advisory Council, to lead PCS Campus Recruiting Champion, and Technical Accounting Trainer. Among his many accomplishments, he was also an appointed member of PwC’s prestigious Diamond Leadership Program. Michael graduated from the University of California, Los Angeles (UCLA) with a Bachelors Degree in Business Economics and a minor in Accounting. He is also a Certified Public Accountant (CPA) with an active CPA license, and is a member of the American Institute of Certified Public Accountants and California Society of CPAs.
Carey Box, Senior Vice President, North America for VXI Global Solutions
MBA, Columbia University; BS, Auburn University
Prior to joining VXI, Carey was the SVP for Sitel , one of the Top 5 BPO organizations, which has over 125 facilities worldwide and more than 55,000 employees. Carey was responsible for $300 Million P&L units for Sitel, supporting a wide range of industries including Financial Services, Telecommunications and Consumer Products. Carey had many other responsibilities at Sitel which included SVP, Global Account Management; VP, Operations; VP, Account Operations. He was responsible for Global Leadership of the Corporation’s Standards. Carey also held senior leadership roles at AT&T and Capital One.
Nick Covelli, Senior Vice President, Global Sales
Mr. Covelli is VXI’s Senior Vice President of Sales and Marketing. He served as a senior sales executive with AT&T for a number of years leading and supporting account teams dedicated to some of AT&T’s largest business clients. While at AT&T, he also served as National Sales Director for AT&T’s Contact Center Subsidiary, American Transtech, in Jacksonville, FL. Mr. Covelli has spent over ten years in the BPO industry, helping many clients to develop and launch programs to more effectively retain and grow their global market share. Mr. Covelli graduated from the University of Kansas, and completed Advanced International Management Studies at Northwestern University in Chicago.
Toby Parrish, Vice President of Operations
Before joining the VXI Global Solutions, LLC in 2008, Toby Parrish was a key leader in operations and internal support for the Walt Disney Company where he acted as Manager of End User Care. Mr. Parrish’s career in Management Leadership over last 20 years covers many Fortune 500 companies, ranging from entertainment giants to financial verticals. Mr. Parrish, a graduate of Moorpark College, has sold, designed and technically supported multiple Fortune 500 and other excellent small and medium sized companies, such as: eBay, PayPal, Lycos, Amazon, Check Free, Chase, Citi Bank, Wells Fargo, State Farm, AT & T Wireless, Sprint, American Express, Visa Discover, KPMG, American General, LCI, Qwest, Nextlink, BTG, Motorola, Telecom Communications, Excel Communication, USN Communications, American Red Cross, Hughes and US Telepro, Chrysler Financial and TD Waterhouse.
Dennis Yang, Vice President, Information Technology
Dennis Yang is responsible for VXI’s Global Solutions, LLC enterprise information systems and technology infrastructure. Under Mr. Yang’s guidance, the company has built a robust enterprise network throughout the world. He has led the VXI IT team through numerous successful launches of new clients and partnerships. Mr. Yang joined VXI in Sept. 2003 with years of experiences in the information technology field. Prior to joining VXI, Mr. Yang held several management positions in Telecommunications (Voice over IP Telephony & Fiber Optic network), Entertainment, E-Commerce, Enterprise Financial Software and Manufacturing Industries. Mr. Yang has a Bachelor’s degree in Business Administration, from San Francisco State University.
Albert Galarza, Vice President of Human Resources
Albert Galarza is responsible for creating and maintaining a high performance culture at VXI. By leveraging our Values of Excellence, Integrity and Teamwork, Mr. Galarza influences the organization to achieve its Mission Statement while providing employees an opportunity to grow professionally and personally. Prior to joining VXI, Mr. Galarza worked for several Fortune 500 companies holding both Global and Domestic leadership roles in various industries including BPO, Technology and Retail. Most recently Mr. Galarza was Vice President of Human Resources at SourceHOV where he was responsible for over 6000 employees in the U.S., Mexico and the Philippines. His career expertise include HR leadership roles with T-Mobile, Pier 1 Imports and Ross Stores. Mr. Galarza is a graduate from the University of San Francisco and is an active member of the Society for Human Resources Management (SHRM) where is currently certified as a Sr. Human Resources Professional.
Jared Morrison – Country Manager, EVP – PH
Jared is the Senior Vice President and Philippines Country Manager of VXI Global Solutions, LLC. He is responsible for the sound operations and financial performance of all seven VXI Philippine sites in Metro Manila and Davao with over 7,000 employees.
Jared moved to the Philippines in 2007 to take an operations post in one of the pioneer BPO companies in the country and later became its country manager responsible for managing operations of over 16,000 employees in 11 sites. His 17 years of experience and extensive background in the call center industry has allowed him to actively participate in many Philippine contact center and BPO organizational events such as the Call Center Association of the Philippines’ International Contact Center Conference and Expo and the Business Process Association of the Philippines’ International Outsourcing Summit. During his 7 year run at Stream he was able to dramatically improve performance, attrition, and profitability by heavily focusing on employee engagement and creating a strong cultural identity.