Our Story | VXI Global Solutions, LLC

The VXI Story

VXI Global Solutions, formerly Multi-Cultural Marketing, was initially created as an integrated customer contact center in 1998. We rapidly grew our vertical market expertise and language capabilities, specializing in call center and BPO services, multilingual support, software development, quality assurance testing, and infrastructure outsourcing. It didn’t take long for us to join the ranks of the top 50 telemarketing companies in the United States.

In 2001, we rebranded to VXI Global Solutions, Inc. to better reflect the breadth and sophistication of services and solutions that we provide to our clients.

Continuing on our growth path, VXI expanded operations into China in 2005 by acquiring the necessary licenses to operate throughout the country. Our experience in the Chinese market has allowed us to assist multinational companies looking to expand their reach into one of the world’s largest global economies shaping the next phase of their growth.

In 2013, Bain Capital made a minority investment to help the company add experienced personnel, expand our geographic footprint, and to invest in best-in-class technologies and processes. VXI acquired global ITO and R&D technology development company Symbio in December 2014. The move signified an expansion in our programming and technology development strategy.

With over 28,000 people across 42 locations worldwide, VXI Global Solutions is one of the fastest growing, privately held business services organizations in the United States. Today, our client partners rely on our complete range of customer management contact center and technology solutions to retain and grow their customer base while maintaining the highest level of quality and operational excellence.

Major Milestones

1998 – VXI opens its doors in Los Angeles
2001 – Expanded operations to China
2003 – VXI is heralded as Rising Star – Fastest Growing Outsourcer Rank 3 by the Customer Interactions Solutions Magazine
2005 - VXI becomes the biggest cross-language, cross-industry outsourced call center in China with 1000-seat, 3-center reach
2009 - VXI receives Product of the Year Technology Marketing Corporation Customer Interaction Solutions Magazine for VisionSuite
2010 - VXI places at the Top 10 Job Creators by INC 5000
2011 – Bain Capital invests in VXI
2014 – VXI completes the acquisition of Symbio
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