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Los Angeles, CA (Jan 4th 2012) — VXI Global Solutions, Inc., announced today that TMC, a global, integrated media company, has named VisionSuite® as a Customer Interaction Solutions 2011 Product of the Year Award. Customer Interaction Solutions magazine is the leading publication covering CRM, call centers and teleservices since 1982.

VisionSuite® is a series of software application systems developed to enhance the Call Center experience and streamline it for efficiency, effectiveness, and profitability. VXI offers this unique tool to our clients and has developed process to increase performance metrics, particularly in our QA and Digital Recording systems.

“VXI is proud to have been awarded CIS Product of the Year Award now for 5 years running. We keep working on VisionSuite® to make it more effective and competitive,” said VXI’s Dennis Yang, VP of IT, “and our ongoing innovations are consistently acknowledged by CIS – something we are very excited about!”

“VXI Global Solutions, Inc. was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. VisionSuite® has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been recognizing innovative companies for 14 years and VXI Global Solutions, Inc. has earned its place with this distinguished honor.”

The 14th Annual Product of the Year Award winners are published in the January/February 2012 issue of Customer Interaction Solutions magazine, www.cismag.com.

For more information about the Customer Interaction Solutions’ 2011 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About VXI Global Solutions, Inc.
VXI Global Solutions Inc, (www.vxi.com) is a leading provider of business process and information technology outsourcing that offers comprehensive services to its clients. The company specializes in software development, application maintenance, quality assurance testing, infrastructure outsourcing, multilingual and BPO services. VXI currently have 14 sites with more than 12,000 seats located in the US, Philippines, China and South East Asia.

About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry.

 Please visit www.cismag.com for more information.

About TMC
TMC is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines.

TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event.

In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information. For more information about TMC, visit www.tmcnet.com.

VXI Contact:
Nick Covelli
SVP Sales & Marketing
Nick.Covelli@vxi.com

TMC Contact:
Jan Pierret
Marketing Manager
203-852-6800, ext. 228
jpierret@tmcnet.com

“We are very appreciative that VXI Global Solutions Inc. has progressed so quickly in advancing this development project, and in doing so, providing 160 additional jobs in the City of Canton,” said Mayor William J. Healy II. “To date, more than 300 people have obtained employment through VXI, not including the additional 160 jobs to be added with today’s announcement.”

Nick Covelli, Senior Vice President of Sales, stated, “We’re very excited about our new facility in historic Canton, OH, home to the NFL Hall of Fame. Located in downtown Canton, we expect our newest VXI location to become the flagship of our US Call Center facilities.”

VXI has worked closely with Mayor Healy and Regional Chamber of Commerce, a partnership that has proved very rewarding. “Throughout our search for our next new site, Mayor Healy and his team has been extremely helpful and cooperative. We are very pleased to have located our newest delivery center in Canton,” said Mr. Zhou of VXI noted.

Renovations will continue on the other floors as the company continues to recruit, train and place employees at the Canton operation. VXI also has plans to open more than 250 jobs in Q1 of 2012.

VXI seeks professional talent looking for excellent opportunities in Sales, Customer Service, and call Center support services. “We are excited to be in Canton and have hired many qualified individuals with sales experience,” said Director of Recruitment Stacey Matthew, adding, “As VXI continues to grow, we continue to add to our talented team.”

Individuals interested in employment should contact the Employment Source at 330-433-9675 or visit the VXI Career Portal to be found at www.vxi.com.

VXI Global Solutions Inc, (www.vxi.com) is a leading provider of business process and information technology outsourcing that offers comprehensive services to its clients. The company specializes in software development, application maintenance, quality assurance testing, infrastructure outsourcing, multilingual and BPO services. VXI currently have 14 sites with more than 12,000 seats located in the US, Philippines, China and South East Asia.

Los Angeles, CA (August 10, 2011). VXI Global Solutions, Inc. launched its fourth domestic site last July 2011 in Canton, Ohio. Since then, the company has hired more than 100 employees within its first two months of operations and is looking to add 200+ employees by the end of August 2011. The newly purchased building can accommodate approximately 1,500 seats and is expected to be fully occupied within the next 2-3 years.

Full time employment opportunities are available for various positions including Customer Service & Sales Representatives, Team Leaders, Operations Managers, Human Resources Staff, Quality Assurance Specialists, Trainers and many others. The VXI Canton Recruitment Team is conducting an open recruitment starting today, 10th of August until Wednesday, 17th of August 2011. All interested applicants can visit the VXI Canton Site located at 401 Cleveland Ave, NW Canton, OH 44702. Walk in applicants can be accommodated starting 10:00am until 5:00pm. Online applications can also be sent to CareersCanton@vxi.com.

VXI Global Solutions Inc, (www.vxi.com) is a leading provider of business process and information technology outsourcing that offers comprehensive services to its clients. The company specializes in software development, application maintenance, quality assurance testing, infrastructure outsourcing, multilingual and BPO services. VXI currently have 14 sites with more than 12,000 seats located in the US, Philippines, China and South East Asia.

CANTON — VXI Global Solutions is expected to open a call center in the city.

“I’m proud to announce that an agreement has been reached between VXI Global Solutions and Canton Centre to bring 1,000 new jobs to the city of Canton,” Mayor William J. Healy II said late Tuesday afternoon in a news release.

The project is expected to create about 1,000 jobs within three years. Healy expects wages to range from $9 to $18 an hour. Benefits will be included. The average wage will be $10 to $12 an hour, he said.

Services include account management, retention calls and client support in more than 20 languages.

Positions will include outbound and inbound sales agents, supervisors, operations managers, human resource managers, trainers and recruiters, Healy said.

Within three years, Global Solutions could be among the top five or top 10 employers in Canton, he said.

“… these types of opportunities don’t come around (often) to the city,” Healy said of VXI Global Solutions. “It is a huge deal.”

COMPANY REVEALED

Healy and Robert Torres, the city’s development director, previously had declined to name the business, citing the ongoing negotiations.

After The Repository contacted Healy and Torres Tuesday afternoon with the name of the company, the mayor released a statement.

Healy said he had been prepared to acknowledge the name of the business, and comment further on the project, once the media learned the company’s identity. In late April, the Ohio Tax Credit Authority approved a Job Creation Tax Credit for Global Solution’s proposed call center in Canton, according to Bethany McCorkle, a spokeswoman with the Ohio Department of Development.

“This has been so close for some time, and there have been so many different things in the works … and we’ve been anxiously waiting for a time to go public,” Healy said.

City officials have been working on the project for about five months, Healy said. “This thing was on the verge of announcement for several weeks because of a few things (the company was) trying to finalize,” he said.

Nick Covelli, senior vice president of sales and marketing for Global Solutions, could not be reached for comment Tuesday.

‘TECHNICAL ISSUES’

Healy said the deal is close to being finalized. Some “technical issues” need to be addressed, he said.

But “until you have all the I’s dotted and cross all the T’s, you don’t want to assume anything,” he said.

VXI Global Solutions has begun the hiring process and has scheduled a job fair for 10 a.m. to 4 p.m. Friday at The Employment Source at 822 30th St. NW, according to the mayor’s news release.

Those interested should contact The Employment Source at 330-433-9675.

GLOBAL COMPANY

VXI Global Solutions has 10 call centers, including locations in Youngstown, California, Texas, the Philippines and China. The company employs more than 1,200 in the United States, according to the Ohio Department of Development.

Canton was in competition with communities in South Carolina and Pennsylvania for the call center, according to the Department of Development.

City Council has to vote on economic development incentives for the project, including a $700,000 grant spread over seven years. The grant would be funded with Community Development Block Grant dollars through the U.S. Department of Housing and Urban Development.

ANNUAL PAYROLL

Global Solutions will hire 966 full-time employees within three years, generating $21.8 million in new annual payroll, according to the Department of Development. The average wage will be $10.88, the agency said.

As part of the tax credit agreement, Global Solutions will be required to maintain operations at the Canton site for at least 10 years.

The company has not formally accepted the state tax credit incentive, Healy said.

Asked whether plans with Global Solutions could fall through, Healy said, “I don’t like to count my eggs before they hatch. … I guess until they actually move in, anything is possible.”

Healy noted construction already is under way at the Canton Centre shopping complex on Tuscarawas Street W. Global Solutions will locate in the space formerly occupied by Macy’s.

City incentives will pay for a portion of the renovations.

The Canton Centre property is owned by Nassimi Realty, based in New York City.

The call center will occupy first-floor space. Second floor space at the Macy’s site will be available for another tenant, Healy said.

He is hopeful the new employees at the Canton Centre property will help trigger more retail development.

“It’s going to be a huge … economic impact for that section of town as well as the entire city,” Healy said. “And we expect there could be some further announcements.”

VXI, which opened an inbound call center in 20 Federal Place in fall 2009 and now employs more than 800 customer service representatives and supervisors on the building’s fourth and fifth floors, is about to embark on a new advertising campaign soliciting employees.

The company held an open house Tuesday and has another one planned for Feb. 16, said Stuart Foster, operations director at the call center.

“We have more business to bring to Youngstown and we have a project pending. We want to grow the business here in Youngstown,” said Eva Wang, VXI’s CEO.

The company needs more employees at the Youngstown call center to accommodate contracts assigned to the center, which Wang said is a “very good fit” for the company. When the Youngstown call center first opened, it soon matched the performance of VXI’s existing centers in Los Angeles and Texas, she remarked.

“We are very pleased with the work force here,” Wang said. Some clients specifically request that VXI assign their projects here. “So it’s very important for us to hire enough people to satisfy the growth needs,” she added.

“We’ve been growing so fast that right now it’s about trying to get people in the door,” Foster said. “People need to hear about the type of earnings they can make here and understand what we do.” Factoring in performance bonuses, some top performers make around $18 per hour, he said. An average agent “can actually earn around $12 or $13 an hour very easily,” he added.

“There are some pretty amazing success stories at the call center about people now making significantly more than they ever thought they would,” said David Bozanich, city finance director.

Bozanich attributed VXI’s difficulty in filing positions in part to a dropoff in applications following its most recent expansion. After the initial public relations push when the fifth floor space opened last fall, potential applicants might not know positions are still available. The company has said it plans to employ about 1,200 workers on the two floors.

“Not too many times in my career,” Bozanich reflected, “have I been able to say, ‘Go apply for a job. They want to hire.’ Usually there’s a significant excess of applications to availability of positions. Here we have a significant excess of positions available to the applicants.”

Bozanich, who met with Wang Tuesday, said the city wants to continue to work with VXI to fill its open positions. Among the efforts it plans to undertake is an initiative with the One-Stop employment offices.

VXI officials “have always told us [further expansion] is always on their radar screens,” Bozanich said.

“They are out soliciting additional contracts with their clients and it’s always a concern where they place those contracts, whether it’s in Texas, California or Youngstown,” he continued. “We want to have the right strategic alliance with them that says, ‘We’re going to put this in Youngstown.’”

Source: http://business-journal.com

Los Angeles, California 12/23/2010 — VXI Global Solutions, Inc. announced today that for the third year in a row, Vision Suite has received a 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.

“VXI Global Solutions, Inc. was granted a 2010 Product of the Year Award for its in advancing contact center technologies. Vision Suite has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC.

“Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and VXI Global Solutions, Inc. has earned its place with this distinguished honor.”

The 13th Annual Product of the Year Award winners are featured in the January 2011 issue of Customer Interaction Solutions magazine, www.cismag.com

For more information about the Customer Interaction Solutions’ 2010 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com

The Vision Suite product line was designed to optimize call center operations. The VXI software development team created the software, VisionSuite®, to have basicssuch as digital recording, but with added nuances like client data integration, call escalation, quality management and agent training. Award winning modules include VisionLog,VisionCTI, and VisionIVR. The predictive dialer, VisionPDS was recognized in 2003 with the Innovation Award by Customer Interaction Solutions.

With resources to enlist developers from around the world, VXI anchors its technology solutions with their experience using U.S. based IP standards. The company is able to customize applications for clients based on specific requirements.

“VXI plans to expand its remote hosting and SaaS (Software as a Service) of to clients for use in their internal contact centers during 2011. Our commitment is to continue to our efforts to make this software the best tool available to optimize operational performance.” stated Dennis Yang Vice President of IT for VXI.

“I am pleased to honor VXI for its hard work and success. VisionSuite® has demonstrated excellence in contact center technologies as well as providing ROI for the companies that use them,” said Rich Tehrani, CEO of TMC.

“For 12 years, Customer Interaction Solutions magazine has been honoring innovative companies for their contributions in advancing technologies and application refinements,” he added. Customer Interaction Solutionsmagazine is the leading publication covering CRM, call centers and teleservices since 1982.

VXI is an outsourcing business that supports large companies with information technology and business process services, such as call centers. The company views technology as a tool to enrich the customer interaction experience. Partnering high tech communications to customer service has helped VXI to grow at a healthy rate even during this economic downturn. For the past three years, it has been one of the fastest growing BPO providers in the industry.

“The VisionSuite® tools have helped VXI to deliver top performance for our clients, day in and day out. We have handled over 5 million calls with this technology to date. To have this platform recognized for its ability to positively impact operations in a meaningful way is a great honor.” said Nick Covelli, Senior Vice President of Global Sales at VXI.

The 13th Annual Product of the Year Awards winners will be featured in the January 2010 issue of Customer Interaction Solutions magazine. For more information about the Customer Interaction Solutions’ 2009 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

VXI GLOBAL SOLUTIONS, INC. EXPANDS OPERATIONS IN YOUNGSTOWN, OHIO

Staying true to its expansion plans for the 4th quarter of 2010, VXI Global Solutions, Inc. unveiled its newly acquired and renovated floor at the 20 Federal Place Building, Youngstown Ohio. Starting with 4th floor in 2009, VXI now has operations on the 5th floor as well with enough capacity to more than double its workforce. In an interview last August, VXI Senior Vice President Nick Covelli stated that, “VXI expects its workforce at Youngstown to reach 1,200 within a year.”

The offices were unveiled in a ribbon cutting ceremony on the 29th of October 2010, which was attended by members of VXI’s Senior Leadership Team led by Regional VP for Operations John Alaburda. Also present were many of Youngstown’s business elite, local officials and the local press.

Mayor Jay Williams, Congressman Tim Ryan and Congressman Charlie Wilson all praised VXI for choosing to expand in Youngstown. These sentiments were mirrored in a recent article by Youngstown’s Office of Economic Development which congratulated the VXI family, especially CEO Eva Wang, COO David Zhou, CFO Steven Wang, along with the rest of the corporate team for helping generate jobs and for stirring economic growth in Youngstown.

VXI, through John Alaburda, expressed how excited it is about this expansion, which was influenced by the availability of the great customer service skill-base in Youngstown and the excellent performance demonstrated by the current operations team.

The event was filled with optimism–both for the company and the local community of Youngstown.

VXI Global Solutions, a business process outsourcing firm that specializes in software development and multilingual call centers, has become part of the entrepreneurial revival that is happening in Youngstown, Ohio.

The company recently opened a call center in Youngstown and has plans to double its capacity there. According to George Scileppi, a projects director, the company anticipates hiring an additional 1,000 call center representatives globally by the end of 2010. Scileppi attributes much of this hiring to a shift in the company’s business model, from an outbound-centric sales force to an inbound support model.

Link: http://www.inc.com/ss/inc-5000-top-10-job-creators?slide=2#8