Communications & Media
VXI has demonstrated that it is a trusted and reliable partner to our clients in the communications and media industries. From traditional and wireless telecommunications clients, to cable, media and satellite service providers, we have built top tier business processes and workflow management tools to deliver consistent and error-free customer communications in a PCI-compliant infrastructure. Our multi-channel solutions include customer acquisition, customer care and retention, tier 1 and tier 2 technical support, as well as back office services. Partnering with VXI provides communications and media clients the deep expertise and technology innovations to reduce total cost of operation, improve customer loyalty and manage the risk of outsourcing in an optimum fashion.
Retail & Ecommerce
Consumer expectations are evolving, and more demanding than ever. Whether on their smartphone, using chat on desktop or email, your clients expect no less than excellent and convenient service. VXI provides global integrated retail outsourcing solutions across the customer experience including customer care, sales/order processing, website/technical support, mobile app development, and back office functions. Our digital deflection strategy helps you optimize cost-effective contact alternatives, including chat and self-service options. Our solutions possess the scale, flexibility and speed to support your customer engagement needs.
Faced with increasingly stricter regulations, lofty fines and higher fraud risk, financial services organizations have historically ‘under-delivered’ in customer satisfaction. VXI delivers PCI compliant solutions to support banks, insurance companies and other financial services institutions from customer acquisition through first party collections. We can help you manage your customer relations more efficiently with technology and solutions that focus on delivering enhanced and personalized support resulting in improved CSAT levels.
First Party Collections
VXI collection services offers clients the ability to control at-risk customers by quickly and cost effectively returning them back into the care cycle. Through experience and state of the art technology we choose the right agents, incent them to succeed and expertly manage their performance to maximize agent output/recoveries. Representatives act on your behalf in a first party PCI and FDCPA compliant environment while technologies assist with prevention of cell phone violations at the carrier level.
Travel & Hospitality
Seamless connectivity across platforms and devices is growing more important. Success in the travel and hospitality industry means leveraging new technologies to effectively respond to the tech-savvy traveler. Drawing on our extensive technical experience, we bring the ability to create and implement solutions with you to boost user experience and ‘self-serve’ for both your clients and staff. We have worked with many of our clients in developing omnichannel platforms as well as high-touch technologies for enhanced customer care support.
VXI understands the highly evolving technology industry and we excel at providing support to some of the biggest global technology companies. Our innovative technologies and solutions are smarter, faster in their ability to perform and responsive to the needs of our clients.
We believe in leveraging technology to drive better outcomes for our clients in the industry. At the onset, VXI has invested heavily in technology, driven by our desire to automate and streamline Customer Service processing and Technical Support for our clients from any device over any network.
Industrial & Automotive
Our acquisition of Symbio further widens our breath of technological capabilities to support the ever-changing industrial and automotive industry. VXI is more equipped than ever to help industrial and automotive companies create improved levels of innovation and efficiency. We offer solutions that are reliable, secure and customized to keep customers happy including development and support for Connected Vehicles and telematics . We focus on superior execution, thinking outside the box for innovative solutions, and help our client’s change the way they do business around the world. If you want to learn more, find out what we’ve done at Symbio.