OVERVIEW OF SERVICES    BPO SERVICES     ITO SERVICES

VXI is one of the fastest growing providers of customer contact management solutions and software development services to discriminating firms around the world. VXI is a full service ITO/BPO provider with the expertise to integrate Asia Pac operations based on custom solutions.

VXI provides hands-on service with major ramp up capabilities. Each client is assigned a dedicated point of contact to manage communications across all departments. Our clients can also reach anyone in the organization from manager to senior executives regarding any issue.

A broad range of companies can realize large benefits by using VXI for customer contact, software development and maintenance, and quality assurance. By fully leveraging VXI talent, our clients yield gains in efficiency, productivity, quality, and revenues.

OVERVIEW OF SERVICES    BPO SERVICES     ITO SERVICES

Our ability to provide excellence in the delivery of help desk, customer care, and sales support on behalf of our clients has allowed VXI to grow at consistent rate of over 40% for the past several years. VXI provides clients with a long-term partnership that delivers cost reductions and performance improvements.

VXI uses proven methodologies for campaigns and has developed an expert knowledge base to ensure a refined implementation process. For your multilingual needs VXI offers these services in over 20 languages.

VXI expertise in call center technology ensures an offering of diversified solutions. Our products are designed to improve operational strategies, optimize technical capabilities, and identify emerging market opportunities.

VXI customized BPO solutions include:

• Customer Care / Call center
• Customer Retention
• Lead Generation / Upsells
• Help Desk & Technical Support
• Data entry
• Transaction Processing
• Account Management

OVERVIEW OF SERVICES     BPO SERVICES     ITO SERVICES

VXI has an exceptional track record providing enterprise level application development for Fortune 500 companies. VXI provides technical innovation with the flexibility and modularization to meet specific requirements. VXI has unique access to essential China development channels and business networks.

Our Offshore Development Centers in China offer a range of options to develop and deploy software on-time and on-budget. VXI can test specific application modules, provide regression testing, or scale up to complete functionality on enterprise-wide applications.

VXI has an exclusive relationship with OpenText in China to deliver Enterprise Content Management (ECM) solutions to our client base. ECM is the leading collaboration and content management software for global organizations, providing information collection, management and retrieval, deployment, optimization, integration and maintenance.

VXI customized IT solutions include:

• Software application development
• Application Maintenance Services
• Quality Assurance and Testing
• Global Release and Localization
• SAP/ERP
• Data & Business Intelligence Warehousing
• Infrastructure Management and Technical Support