Customer Care Solutions
Solutions that grow your business. We know that at the end of the day, it’s how people feel about their interaction with your brand that is the paramount win for you as our partner.
Retaining your customers is the best way to increase your viability and to stay ahead of the competition. VXI delivers a consistent, differentiated customer experience efficiently, predictably, and at scale. We have extensive experience with a diverse set of transaction types and training durations across multiple technology platforms. Our performance based culture enables us to provide value added expertise to our care clients to help them transition to a service to sales environment. VXI technology tools like Training Simulator assist our clients in achieving greater speed to proficiency in all KPIs while building your brand with every interaction.
Resolve your customer’s product and technical issues with highly trained technicians from our technical contact center arm. VXI’s help desk experience includes consumer models and inside sales models, and an advanced ticketing system to help track the resolutions to completion.