MINORITY BUSINESS ENTERPRISE
We help leading brands outsource with purpose.
At VXI, we provide companies with a winning combination of talent, technology, and purpose to elevate customer experiences (CX), enrich communities, and make a lasting impact.
© 2022 VXI Global Solutions, LLC.
As an NMSDC-certified and minority-owned business process outsourcer (BPO) with over 40,000 employees around the world, we believe we have a responsibility to affect change while helping our clients build meaningful customer relationships through high-value services and a socially-driven mission.
Our approach to purpose-driven outsourcing is based on our belief that companies can do well by doing good. With a global presence in 7 countries, VXI is in a unique position to help our clients deliver a greater impact at scale.
40,000+
CX and Service Experts in 7 countries
40+
CX and Technology Innovation Centers
300M+
Customer Interactions per Year
PCI, SOC 2 Type II
Compliant and Secure Sites
MINORITY CERTIFIED VENDOR
NMSDC-certified for 6 consecutive years
Asian-Americans Founders
Diversity committed
Purpose-driven outsourcing creates a circular economy of impact, benefiting both upstream customers and downstream communities. By increasing access to talent and bridging the opportunity gap, everyone wins - as employees gain valuable experience and companies gain a diverse and agile workforce to meet customer needs and stay ahead of the curve.
Communities thrive as economic activity picks up in underserved areas, growing one job into three more and sparking a chain reaction of indirect and induced spending through local partnerships with other businesses.
CREATING SHARED VALUE – TOGETHER.
Copyright © 2023
VXI Global Solutions, LLC.
All Rights Reserved
On average a $5-7M outsourced engagement in the U.S., employing 100 customer service agents, results in 200 new jobs for the community and an annual total economic impact of $13M.
Clients
Underserved Communities
Contract
Revenue
Capability & Development
Contract
Revenue
Capability & Development
Strategic Supplier
Value Chain
Solutions
Market Insights
Strategic Supplier
Value Chain
Solutions
Market Insights
Tax & Grant
Incentives
Human Capital
Facility Assets
Tax & Grant
Incentives
Human Capital
Facility Assets
Jobs
Wealth
Professional Development
Tax Revenue
Jobs
Wealth
Professional Development
Tax Revenue
As a global leader in outsourced customer engagement management, VXI delivers comprehensive CX solutions designed to optimize costs, improve customer satisfaction, and help companies gain efficiencies at scale.
The Largest Managed Care Organization in the U.S.
7 years of partnership
Fortune 25 Telecommunications Co.
24 years of partnership
World Leader in Tech & Mobile
17 years of partnership
World Leader in Digital Payments
12 years of partnership
Largest Online Retailer & B2B Marketplace
5 years of partnership
A Top 2 U.S. Retail Bank
3 years of partnership
We pride ourselves on long-standing relationships, many of which extend decades, serving as an extension of the world’s most beloved brands.
Major Contender - Customer Experience Management Service Provider Landscape North America & APAC
Everest Group
Niche Player - Magic Quadrant for Customer Service BPO
Gartner®
Contact Center Leader of the Year, Contact Center COO of the Year, Customer Service Training Team of the Year, Customer Service or Call Center Training Practice of the Year,
Gold Stevie® Award Winner
Best Company of the Year, Best Contact Center & BPO Company Hall of Fame, Best Innovative Company,
ICT International Awards
Our 40,000 + customer advocates work with like-minded organizations around the world – in North America, Asia, Europe, and the Caribbean to deliver legendary experiences and award-winning support.
Outsource with purpose.
Ready to amplify your supplier diversity impact? Contact us today to get started and take the first step towards a more diverse and socially conscious business ecosystem.
But we can't do the math alone.
For every outsourced engagement with VXI, companies realize the following benefits:
Increased annual Tier 1 supplier diversity spend with a proven MBE on a global scale
Comprehensive CX solutions designed to build advocacy, lower costs, and drive revenue
Job creation and a broader economic impact for underserved communities
A SOCIALLY-DRIVEN BUSINESS MODEL WITH A MULTIPLIER EFFECT
PROVEN PARTNERSHIPS BASED ON GROWTH, TRUST & VALUE.
OUR LOCATIONS
DELIVERING VALUE TO YOUR BUSINESS THROUGH COMPREHENSIVE CX SOLUTIONS
Purpose-driven outsourcing creates a circular economy of impact, benefiting both upstream customers and downstream communities. By increasing access to talent and bridging the opportunity gap, everyone wins - as employees gain valuable experience and companies gain a diverse and agile workforce to meet customer needs and stay ahead of the curve.
Communities thrive as economic activity picks up in underserved areas, growing one job into three more and sparking a chain reaction of indirect and induced spending through local partnerships with other businesses.
Clients
Underserved Communities
Contract
Revenue
Capability & Development
Contract
Revenue
Capability & Development
Strategic Supplier
Value Chain
Solutions
Market Insights
Strategic Supplier
Value Chain
Solutions
Market Insights
Tax & Grant
Incentives
Human Capital
Facility Assets
Tax & Grant
Incentives
Human Capital
Facility Assets
Jobs
Wealth
Professional Development
Tax Revenue
Jobs
Wealth
Professional Development
Tax Revenue
Purpose-driven outsourcing creates a circular economy of impact, benefiting both upstream customers and downstream communities. By increasing access to talent and bridging the opportunity gap, everyone wins - as employees gain valuable experience and companies gain a diverse and agile workforce to meet customer needs and stay ahead of the curve.
Communities thrive as economic activity picks up in underserved areas, growing one job into three more and sparking a chain reaction of indirect and induced spending through local partnerships with other businesses.
CREATING SHARED VALUE – TOGETHER.
Clients
Underserved Communities
Contract
Revenue
Capability & Development
Contract
Revenue
Capability & Development
Strategic Supplier
Value Chain
Solutions
Market Insights
Strategic Supplier
Value Chain
Solutions
Market Insights
Tax & Grant
Incentives
Human Capital
Facility Assets
Tax & Grant
Incentives
Human Capital
Facility Assets
Jobs
Wealth
Professional Development
Tax Revenue
Jobs
Wealth
Professional Development
Tax Revenue
On average a $5-7M outsourced engagement in the U.S., employing 100 customer service agents, results in 200 new jobs for the community and an annual total economic impact of $13M.
But we can't do the math alone.
For every outsourced engagement with VXI, companies realize the following benefits:
Increased annual Tier 1 supplier diversity spend with a proven MBE on a global scale
Comprehensive CX solutions designed to build advocacy, lower costs, and drive revenue
Job creation and a broader econompact for underserved communities
IT'S A BUSINESS MODEL WITH A MULTIPLIER EFFECT
Building Value-driven Partnerships
- CX Advisory Services
- Experience Design
- Journey Mapping
- Business Insights
Accelerating Revenue Generation
- Inbound Sales
- Up Sell/Cross Sell
- Customer Retention
- Marketing Programs
Creating Long-lasting Customer Relationships
- Customer Care & Loyalty
- Social Media & Community Building
- Technical Support
- Account Management
Driving Operational & Process Excellence
- Process Reengineering
- Process Standardization
- Quality and WFM as a Service
- Knowledge Management
- Continuous Improvement
Enabling Digital-first Solutions
- Innovation Hub
- Automation & AI
- Omnichannel Solutions
- Emerging Tech & IT Modernization
What we do for our community is important. When we can work with a supplier to bring work to people in underserved communities, that is something very important to us and sets the partnership above the rest of our vendors.”
– (Client Partner)
"
DRIVING A POSITIVE IMPACT FOR OUR CLIENTS, EMPLOYEES, & COMMUNITIES
When I took over as the chairman, our unemployment rate was 13%. I think now it is down to maybe
4% or 5% due to this partnership.”
– (County Board Chairman,
Morrow GA)
"
Working for a company that invests in me both professionally and personally has been a game changer. Thanks to their growth opportunities, I can now provide a better life for not only myself but my family."
– (Current Employee)
"
What we do for our community is important. When we can work with a supplier to bring work to people in underserved communities, that is something very important to us and sets the partnership above the rest of our vendors.
– (Client Partner)
When I took over as the chairman, our unemployment rate was 13%. I think now it is down to maybe 4% or 5% due to this partnership.”
- (County Board Chairman, Morrow GA)
Working for a company that invests in me both professionally and personally has been a game changer. Thanks to their growth opportunities, I can now provide a better life for not only myself but my family.
– (Current Employee)
DRIVING A POSITIVE IMPACT FOR OUR CLIENTS, EMPLOYEES, & COMMUNITIES
DELIVERING VALUE TO YOUR BUSINESS THROUGH COMPREHENSIVE CX SOLUTIONS
Building Value -Driven Partnerships
- CX Advisory Services
- Experience Design
- Journey Mapping
- Business Insights
Accelerating Revenue Generation
- Inbound Sales
- Up Sell/Cross Sell
- Customer Retention
- Marketing Programs
Creating Long-Lasting Customer Relationships
- Customer Care & Loyalty
- Social Media & Community Building
- Technical Support
- Account Management
Driving Operational & Process Excellence
- Process Reengineering
- Process Standardization
- Quality & WFM as a Service
- Knowledge Management
- Continuous Improvement
Enabling Digital-first Solutions
- Innovation Hub
- Automation & AI
- Omnichannel Solutions
- Emerging Tech & IT Modernization
As a global leader in outsourced customer engagement management, VXI delivers comprehensive CX solutions designed to optimize costs, improve customer satisfaction, and help companies gain efficiencies at scale.
Building Value-Driven Partnerships
- CX Advisory Services
- Experience Design
- Journey Mapping
- Business Insights
Accelerating Revenue Generation
- Inbound Sales
- Up Sell/Cross Sell
- Customer Retention
- Marketing Programs
Creating long-lasting Customer relationships
- Customer Care & Loyalty
- Social Media & Community Building
- Technical Support
- Account Management
Driving Operational & Process Excellence
- Process Reengineering
- Process Standardization
- Quality & WFM as a Service
- Knowledge Management
- Continuous Improvement
Supporting digital transformation
- Innovation Hub
- Automation & AI
- Omnichannel Solutions
- Emerging Tech & IT Modernization
CREATING SHARED VALUE - TOGETHER
HELPING COMMUNITIES REACH THEIR FULL POTENTIAL
40,000+
CX and Service Experts in 7 countries
40+
CX and Technology Innovation Centers
300M+
Customer Interactions per Year
PCI, SOC 2 Type II
Compliant and Secure Sites
Minority Certified Vendor
NMSDC-certified for 7 Consecutive Years
Diversity committed, global MBE with scale
Transforming Customer Service, Empowering Lives, &
Helping Communities Thrive.
Meet Mark Wilson:
VXI’s Newly Appointed Chief Impact Officer
VXI Global Solutions Announces Asset Acquisition of Chime Solutions
DIVERSITY AT OUR CORE
Minority Certified Vendor
NMSDC-certified for 6 Consecutive Years
Diversity committed, global MBE with scale
INSIGHTS & RESOURCES
Helping Leading Brands Outsource with a Purpose
DE&I - OVERVIEW
Improving Member Care, Empowering Communities, and Creating Shared Value with an Integrated Healthcare Delivery Organization
CASE STUDY
