Meet Eileen Naidas, VXI’s Director of Business Development in the upcoming CXS Summit on May 29-30 at Hotel X, Toronto! Don't miss out on Canada's premier event tackling CX and CS hurdles head-on! Check out the event details here: https://lnkd.in/g5Xz4QcV See you there! #CXLeadersForum #FutureofCX #CXInnovatorsSummit #CXS2024 #VXI #VXIGlobalSolutions
VXI Global Solutions
Outsourcing and Offshoring Consulting
Los Angeles, California 72,229 followers
About us
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 42 locations in North America, Asia, Europe, and the Caribbean. We deliver omni-channel and multilingual support, software development, quality assurance, CX acceleration, and automation & process excellence to the world’s most-respected brands. VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines, and one of the few US-based customer-care organizations in China. VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global services offering and enhancing our competitive position. This year, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and to shareholders. Contact Us: marketing@vxi.com Customer Experience Management | Omni Channel | Customer Journey Mapping | Digital Sales Channels | Application Development | Digital CX | Service Excellence | Contact Center | Call Center | Revenue Generation | Business Outcomes | CX Strategy | AI & automation | Business Analytics
- Website
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http://www.vxi.com
External link for VXI Global Solutions
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- Los Angeles, California
- Type
- Privately Held
- Specialties
- Operations Management, Customer Interaction Services, Digital, OmniChannel Support, CX Consulting, Customer Experience Management, NPS Management, BPO, ITO, Product Development, Embedded Solutions, Outsourcing, Offshoring, Customer Care, CX, Customer Experience, Call Center, and Agents
Locations
Employees at VXI Global Solutions
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Doug Adams
VP of Solutions at VXI
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Michael Aronowitz
Working with the world’s best brands to lower their cost per acquisition, increase revenue per transaction and extend the lifetime value of each…
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Jim Farnsworth
Senior executive and thought leader | Customer experience zealot | Board member | Innovation evangelist
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Srikanth Srinivasan
Updates
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To all the incredible mothers at VXI and beyond, thank you for rocking those many hats with flair and passion. From managers to mentors, caregivers to creators, you inspire us daily. Happy Mother's Day! #WorkingMoms #MothersDay #VXI
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VXI Guatemala Restores Community We're proud to share how our team put VXI's Compassion in Action to work by partnering with a local church to help restore its sacred space and surroundings. It's amazing what the power of community and lending a helping hand can achieve. Let's continue to inspire positive change together! 💪🌍 #CompassionInAction #CommunityImpact #VXIGuatemala #VXI #VXIGlobalSolutions
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Are you a mid-market leader, juggling aggressive CX and revenue goals with limited resources? Level up with our eBook: "9 CX Habits for Fast-Growing, Highly Efficient Mid-Sized Companies." Discover how VXI empowers businesses like yours to scale with ease and efficiency. https://bit.ly/3JVb5Pv #CX #MidMarket #eBook #EfficientCXGrowth #VXI #VXIGlobalSolutions
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Online, peer-to-peer customer support and brand communities offer advantages for customers, companies, and product managers alike. While they are not new to the gaming and technology industries, they may be worth revisiting for the retail/CPG, travel, health, and wellness spaces in the cost-conscious, efficiency focused, GenAI era. Read how communities are part of a legendary CX in our blog. https://bit.ly/4b5qxED #SocialMedia #C2C #BrandCommunities #CX #LegendaryCX #VXI
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Ready to make a global impact through purpose-driven outsourcing? From North America to Asia Pacific and beyond, discover how you can leverage your global footprint and existing procurement spent to scale your impact and support our shared communities. https://lnkd.in/gM6HMN96 #VXI #VXIGlobalSolutions
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Gear up for the 13th Annual Customer Experience Strategies Summit happening on May 29 to 30 – the ultimate convergence of CX and Customer Success! Meet and connect with our Director of Business Development, Eileen Naidas. Know more about the event here: https://lnkd.in/g5Xz4QcV #CXLeadersForum #FutureofCX #CXInnovatorsSummit #CXS2024 #VXI #VXIGlobalSolutions
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Ready to reset and reaccelerate your CX strategy for efficient growth in 2024? Explore our latest eBook, 'Tech's Guide to Sustainable CX Growth,' which includes insights to boost customer retention, gain efficiencies, and accelerate your growth journey – the right way. 🤖 Unlock the power of purpose-driven AI for efficient growth 📚 Embrace cutting-edge training techniques to boost performance 📈 Optimize your contact center for seamless scalability 🚀 Strategically enhance customer retention to accelerate growth Don't miss out! Download the eBook now. 📘✨ https://bit.ly/4bggGeC #CX #VXI #VXIGlobalSolutions
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VXI's Chief Marketing Officer, Amit Shankardass, recently participated in the inaugural BPO Innovation Summit in Guatemala, alongside esteemed industry leaders. From collaborating with President Bernardo Arevalo on strategic initiatives to presenting forward-thinking perspectives on the evolving BPO landscape, VXI continues its unwavering commitment to driving growth and innovation throughout Guatemala. Together with his industry peers, Amit shared invaluable insights on the heightened significance of the BPO sector, shifts in the global value chain, and the promising opportunities these changes bring to Latin America. #BPOInnovation #GuatemalaGrowth #VXI #VXIGlobalSolutions
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Experiencing mid-market growing pains and CX strains? Your company's booming, but your support teams are feeling the heat. 🔥 Is it firefighting, broken processes, talent gaps, tech troubles, or cost pressures? Find out how to transform these challenges into sustainable CX gains! Dive deeper in our eBook: '9 CX Habits for Fast-Growing, Highly Efficient Mid-Sized Companies'. 💡 Download the eBook here: https://bit.ly/3JVb5Pv #CX #MidMarket #eBook #EfficientCXGrowth #VXI #VXIGlobalSolutions